Primera Support Centre

If you wish to return a disc duplicator or printer for a service or repair please enter your details on the form below. A Returns Materials Authorisation (RMA) number form with our reference number, return address and your details confirmed will be emailed to you. Please enclose a copy of the form with the product when you return it to us and remember to use the original manufacturer's packaging. If this is not available, please ensure that the printer is protected by bubble wrap, foam or other approved packaging materials to prevent damage in transit. Couriers can handle goods roughly so, if equipment is received damaged, the onus will be on the sender to either make an insurance claim or to pay us to rectify the damage before we can commence the repair. Finally, please do not return data leads, ink cartridges, disc hoppers, power supplies or leads, unless instructed to do so by our engineers

Company Name:
Invoice Address:
Return Address:
Contact Name:
Telephone Number:
Fax Number*:
Email Address*:
	* A valid fax number or email address must be entered to return your RMA number to you. Any information received will not be given to 3rd party sources.
Your Order Number:
Product:
Serial Number:
Fault Description:
Please copy the numbers and letters of the image into the area underneath.

Fixed price labour charges start at £80, with a £15 return carriage using UPS next day service. Any parts required are quoted for before they are replaced. Turn-around times are 3-5 working days. Estimates are given for repairs and are charged at £80-£100 depending on the printer model. Estimate charges are then credited to the repair costs if the printer concerned is subsequently repaired.

We provide a site visit service for most of the country charged at £80 per hour inclusive of travel. We quote for any parts needed either before the visit, or during, depending on the circumstances. Remote locations are subject to a special quote as they may involve air travel and overnight accommodation.

To enable users to optimize the performance and life of their Primera disc publisher and supplies, we offer in-house or on-site half and full day technical and user training. Costs depend on location and number of attendees. Call or email for details.