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Primera Printer Support & Service Centre

Primera Authorised Repair Centre

Technical Support

Please call 01268 886619 for technical support on your Primera product.
Our experienced team is available between 9:00am and 5:00pm, Monday to Friday.

Service Centre Repairs

Bannerbridge are an authorised Primera Repair Center.

Any parts required are quoted for before they are replaced. Turn-around times are 3-5 working days. Estimates are given for repairs and are charged depending on the printer model. Estimate charges are then credited to the repair costs if the printer concerned is subsequently repaired.

Primera Technical and User Training

To enable users to optimize the performance and life of their Primera disc publisher and supplies, we offer in-house or on-site half and full day technical and user training. Costs depend on location and number of attendees. Call or email for details.

RMA Requests

If you wish to return a disc duplicator or printer for a service or repair please enter your details on the form.

A Returns Materials Authorisation (RMA) number form with our reference number, return address and your details confirmed will be emailed to you.

Please enclose a copy of the returned form with the product when you return it to us and remember to use the original manufacturer's packaging. If this is not available, please ensure that the printer is protected by bubble wrap, foam or other approved packaging materials to prevent damage in transit. Couriers can handle goods roughly so, if equipment is received damaged, the onus will be on the sender to either make an insurance claim or to pay us to rectify the damage before we can commence the repair.

Finally, please do not return data leads, disc hoppers, power supplies or leads, unless instructed to do so by our engineers.

* The DP4100 series and LX900 series must be returned with its printhead and ink cartridges installed.

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