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ID Card Printer Repair & Support Centre

Technical Support

Please call 01268 886619 for technical support on your ID card printer.
Our experienced technical team is available between 9:00am and 5:00pm, Monday to Friday

Service Centre Repair

Bannerbridge are an authorised Fargo and Datacard Repair Center.

Any parts required are quoted for before they are replaced. Turn-around times are 3-5 working days. Estimates are given for repairs and are charged depending on the printer make and model. Estimate charges are then credited to the repair costs if the printer concerned is subsequently repaired.

Alternatively, printers may be returned for repair to the relevant manufacturer, during the warranty peroid. This must be done by sending the goods to Bannerbridge, who will then forward to the manufacturer's repair facility. This process will incur inspection charges, if no fault can be found or replicated. If attempted repairs have been made on the equipment by unqualified persons, the manufacturer may invalidate the warranty altogether.

Generally, the repairs carried out will be subject to the manufacturer's Card Printer Limited Warranty Terms and Conditions, copies of which are available on request. There will be courier charges involved in sending the equipment both to and from the manufacturer's facility, which the customer will be responsible for. Manufacturers' repair times can take in the order of two to three weeks to complete. If goods are shipped to Bannerbridge in unsuitable packaging, they will be repacked in a secure carton containing custom moulded foam before forwarding. This packaging will be charged to the customer.

Single Site Visits

We provide a site visit service for most of the country, charged inclusive of travel. We quote for any parts needed either before the visit, or during, depending on the circumstances. Remote locations are subject to a special quote as they may involve air travel and overnight accommodation.

Maintenance Agreements

On site, next day response, repair completed during visit (best endeavours). Cover is based on Monday to Friday within standard office hours. Prices are dependant on location within in the UK. Please call for details.

Printer Technical and User Training

To enable users to optimize the performance and life of their ID card printer and supplies, we offer in-house or on-site half and full day technical and user training. Costs depend on location and number of attendees. Call or email for details.

RMA Requests

If you wish to return a printer for a service or repair please enter your details on the form below.

A Returns Materials Authorisation (RMA) number form with our reference number, return address and your confirmed details will be emailed to you.

Please enclose a copy of the form with the product when you return it to us and remember to use the original manufacturer’s packaging. If this is not available, please ensure that the printer is protected by bubble wrap, foam or other approved packaging materials to prevent damage in transit. Couriers can handle goods roughly so, if equipment is received damaged, the onus will be on the sender to either make an insurance claim or to pay us to rectify the damage before we can commence the repair.

Finally, please do not return data leads, consumables* or power supplies, unless instructed to do so by our engineers.

* The Fargo HDP5000 must be returned with all consumables and cradles included.

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