Returns & Restocking Policy
Bannerbridge plc will only accept returned goods, if they are accompanied by a valid Returns Material Authorisation (RMA) number. RMA numbers are only valid for 30 days.
RMA forms are available for you to complete online, please use the 'Service & Support' area near the bottom of this page and select the link that most closely matches the product you wish to return.
Please ensure that you display the RMA number on the outside of the box or boxes that you return to us. It is essential that you do this, so there are no delays in inspecting, repairing or crediting your goods.
Please do not write on the outside of the boxes that you return to us or stick any other labels on the boxes. Failure to comply with this, may result in us having to charge you an additional fee for new packaging.
It is the customer's responsibility to ensure that goods are adequately packed, prior to being returned to Bannerbridge. Where possible, please only ship goods back in the original packaging that they were supplied in. If you do not have the original packaging and are concerned that the item may get damaged in transit, please let us know. It may be possible for us to send you a suitable box and packing to send your goods back in.
Bannerbridge does not issue advanced replacements for faulty goods. A replacement or credit note will only be issued, once the goods have been inspected by Bannerbridge and are found to be faulty.
Any product returned after being ordered incorrectly or reported to be defective but found to be in good working condition, will attract a 20% restocking charge.
If you are sending items back to Bannerbridge that are still within warranty, please ensure that you send back all the original packing, manuals, cables, drivers etc If sending back a chargeable repair, you should not include the manuals, cables and drivers.
Products received from Bannerbridge that have been damaged in transit, must be reported immediately. Where possible, please try to take a photograph of any damaged goods and the packaging that it came in. Please also keep all of the packaging, as we may need to use this as evidence, when making a courier claim.
Products that are received in a faulty condition or are DOA (dead on arrival), must be reported within 5 days of receiving the goods.
The cost of returning goods will be at the buyer's expense, except where goods have incurred damage by the courier that Bannerbridge contracted or for goods that were received DOA (dead on arrival). In this case, Bannerbridge will arrange collection.
Bannerbridge charges a labour charge inspection fee for out of the warranty items, sent into our workshop to be repaired. This is necessary to be able to accurately assess the cost of repairing any particular item.
The fee is chargeable whether or not the estimate is accepted by the customer and must be pre-paid as a condition of receiving an estimate.
If the repair estimate is accepted, the charge is deducted from the final invoice. If a repair estimate is not accepted, it is the customers responsibility to arrange return of the item. Bannerbridge plc will hold the item up to 6 months, thereafter it will be destroyed. The company accepts no responsibility for keeping the item beyond this 6 month period.